English
ItalianoSHIPPING AND TRACKING
EXPEDITION
Shipping is made by national or international express couriers depending on the destination, it is possible to collect it on site free of charge.
Shipping costs
Shipping costs are charged at € 7.20 in mainland Italy and € 12.40 for the islands of Sicily and Sardinia; will be free for orders of goods from €80, this rule is valid both on any current promotions and on offers active at the time of ordering. Some of our products may, exceptionally, provide for additional costs, due to shape, weight, volume or use of wooden platforms, such as to require an increase in extraordinary shipping costs for packaging.
These additional unit costs per product will also be charged in the case of orders with a value of more than €80.
These additional unit costs per product will be calculated and visible in the shipping costs item on the cart once the selected product has been added, regardless of free shipping or not.
Delivery time
Delivery usually takes place the next working day after shipment and generally within 2 days of payment (subject to availability and customization) with the possibility of variations in the case of particular destinations such as islands or locations that are particularly out of the way and difficult to reach.
Our logistics organization allows us to ship products in stock and for products that do not require special packaging in the same afternoon if the order is confirmed by 14:00, a special message is displayed with the van symbol on the page of each product you visit.
The estimated delivery times that we indicate on the product page and in each section of the site, as they depend on third parties such as couriers who may not carry out the delivery service on Saturdays, Sundays and holidays, are to be considered purely indicative and not binding.
Tracking
At the time of delivery to the courier we will send the code by email to track the shipment (tracking).
We are interconnected with the international tracking site attested at the address https://parcelsapp.com, in the email you will receive you will find a https://parcelsapp.com/it/tracking/xxxxxx link where instead of xxxxxx there will be your tracking number and with a simple click on the link we send you you can see the status of your order.
Your package will be sent at your own risk, but special care is taken in case of fragile items.
The boxes are adequately large and your items are well protected, if the package has anomalies, damage or tampering. Please do not accept the package itself or accept it with reservations in order to allow us to protect the right of recourse against the courier.
